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Wixroyd International Ltd
Alexia House,
Dunley Hill Court
Ranmore, Dorking
Surrey, RH5 6SX (U.K.)
T: 01483 286677
F: 01483 286678
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The following is a simple guide on how to place an order with Wixroyd, we try to make things as easy as possible, if you are ever in any doubt please call our sales office (open 8.30 am to 5.30 pm Monday to Friday) on tel (+44) 01483 286677, alternatively email info@wixroyd.com, please also refer to the Frequently Asked Questions section below.
It's simple to place an order:
1) Search or browse our website and identify the full Wixroyd Order Number of the parts you would like to
order, and the quantity you require.
2) Send an email or fax with the following information and we will do the rest. Your order should contain the
following (to ensure we have all the correct information we do need a hard copy of your order):
i) your name and company name
ii) full invoice and delivery address (if different)
iii) contact telephone number (land line/BT number - no mobile numbers please),fax number and email
address
vi) list the Wixroyd Order Number(s) and quantity of the parts you require
v) state preferred method of payment; via credit card or on account We are only able to open a new credit account where your first order is over £100. (NOTE: for your own security please do not state your credit card details on your order, we will contact you separately for these details).
We've prepared a simple to use order form, please feel free to download this form and either fax or email back to place your order.
Download PDF order form
Download Excel order form
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These are answers to questions frequently asked when placing an order with Wixroyd: |
Do I need to have an account, or can I pay by Credit Card?
Wixroyd accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order, especially if you are likely to be a one time customer. Please note we only deduct payment from your card on despatch of goods. For your own security please do not state your credit card details on your order, we will contact you separately for these details - please provide a land line telephone number (no mobiles please) so we can contact you.
For trade customers, or customers likely to order from Wixroyd on a regular basis, we would recommend opening an account with Wixroyd, this would offer payment terms of 30 days from date of invoice. When ordering please state you would like an account openedand complete all the relevant contact details, don't worry there are no additional forms to fill in and will not delay the processing of your order. Please note, we are only able to open a credit account where your first order has a goods value of £100 or greater.
Trade accounts can be settled by credit card, cheque of bank transfer - please refer to our bank details. |
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Orders from Non-UK Addresses
We are happy to accept orders from non-UK addresses/customers, and they can be placed in much the same way as described in our Its Simple to Order section. However we do require payment or receipt of cleared funds(via BACS or bank transfer) before we can start to process your order.
On receipt of your order, we will raise a pro-forma invoice which we will then email or fax to yourself. We would then ask you to either supply credit card details, or make a bank transfer for this amount to us. Details of our bank can be found here . Once funds are received we will commence processing & production of your order. NOTE: for your own security please do not state your credit card details on your order, we will contact you separately for these details.
What about prices & product availability?
The Wixroyd website does not currently display product prices (we are working to supply this information in the near future). In the meantime, we ask customers to contact us; via email, phone or fax stating the full Wixroyd Order Number, and quantity required and we will provide pricing information and current product availability information.
Typical lead time on non-stock items is 10-14 days, please contact our sales office for the latest delivery times.
All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated other wise. Carriage costs are always charged extra.
If using tthe Find Price section of our website, please be aware that while every effort is made to ensure the information is as up to date and as accurate as possible, delays in updating this site can occur and errors can some times be made. For the very latest pricing please contact our sales office. Please note our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced.
Despatch Methods/Carriage Costs
We offer a number of different despatch methods, pricing is dependent upon weight, value of goods and speed of delivery:
UK Mainland
Royal Mail typically 1-2 days cost of £5.25. For orders under 1kg AND under £100 in value.
Next Day Before 5pm cost of £9.00. For orders over 1kg and upto 10kg, OR over £100 in value.
Special despatches:
Next Day Before 12 noon cost of £15,
Next Day Before 10.30 cost of £25.
Next Day Before 9.00 cost of £40.
Items over 20kg, or over 1.5m length cost of £25, by road. In addition a packing cost of £7.50 is applicable.
Excessively large or bulky items carriage & packing costs are quoted are point of order/despatch.
Deliveries outside of the UK:
While we can quote shipment costs to non-UK locations, we recommend the use of your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc.) - please include these details in your order.
Returns Policy
We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your - order a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.
Where goods are faulty or damaged, please call our sales office for a goods return number (GRN) before returning any items. In exceptional circumstances where returns are accepted, other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a goods return number (GRN) before returning any items as we are unable to accept goods returned without a GRN.
We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".
Small Order Charges
While we accept any order value, orders under £30 are subject to a small order surcharge of £3.50. |
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Where to I find a full Wixroyd Order Number?
All order numbers are show on the pdfs of our catalogue pages which can be viewed on our web site - click on the "View Page" icon  under each product to view the order numbers and full dimensional details. A typically Wixroyd order number is 1000.W007, where 1000 is the product type and .W007 is the size of product.
Production of Non-standard or special parts
Wixroyd are happy to quote for variations on our standard parts, and to quote for specials to your own drawing. Specials are subject to minimum cost effective production runs. If you would like us to quote for a special please kindly email your enquiry to use including your drawing, the quantity required and any other relevant information and we will have our production team review your requirements.
We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".
Our standard returns policy applies, and unless faulty or damaged, we are unable to accept return of goods. We kindly ask you to please carefully check your requirements when placing your - order a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.
CAD Models of Parts
Wixroyd offer a wide range of CAD models for its parts, not all parts are available but we are constantly working to expand the selection. Items with CAD models available are marked with a 3D icon on our website. We offer 3D CAD models in a wide variety of formats; SAT, IGS, x_t, and proe (we no longer support 2D CAD models).
Our CAD models are also available on a three pieced CD set, for your FREE copy please visit our catalogue request page. If you can not find a CAD model of the part you are looking for please do contact us, we may still be able to help.
Technical Support and Assistance
We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways; phone, email of via fax.
Certificates of Conformity
On request we are able to supply a Certificate of Conformity for your order, these certificates are charges at £7.50.
Quality Certification
Wixroyd are certified to the BS EN ISO 9001:2000 quality management system, for the sale and distribution of workholding and fixturing products. Our certification is issued by Anglo Japanese American Registrars, Certificate No. AJA03/6201. For a copy of our quality certificate please click here.
Product Catalogues and Further Information
Wixroyd have a wide range of products of over 20,000 items, as well as our comprehensive website we have a number of paper catalogues, interactive CD catalogues and CAD model CDs which are available FREE OF CHARGE. For your free copies please go to our catalogue request page.
Sales Office Operating Hours
Our sales office and technical helpline can be contacted Monday-Friday, 8.30 am to 5.30 pm.
Via telephone - 01483 286677 (8.30 am to 5.30 pm)
Via fax - 01483 286678 (24 hours)
Via email - info@wixroyd.com
Via post - Wixroyd International Ltd, Alexia House, Dunley Hill Court, Ranmore, Dorking, Surrey, RH5 6SX.
Wixroyd Terms & Conditions of Sale
By placing an order with Wixroyd you are deemed to accept Wixroyd's Standard Terms & Conditions of Sale. All orders are bound by these terms, for full T&C details click here.
Wixroyd International Ltd Bank Details
For BACs or wire transfer payments to Wixroyd International Ltd please use the following:
Our bank: Barclays Bank plc
Sort code: 20-03-53
Acc. Code: 30534803
Swift code: BARCGB22
IBAN: GB55 BARC 2003 53305 4803
Company registration no: GB496138
Company VAT number: 210267705
Cheques payable to: Wixroyd International Ltd
Feedback and Complaints
We take seriously your feedback on our performance, both good and bad. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at feedback@wixroyd.com, where we will deal with your issue as swiftly as possible. |
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