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Discover A Range of Endless Possibilities

The very best of our Standard Parts and Access Components product ranges combined to create an unbeatable Range of Endless Possibilities catalogue - one comprehensive 1,088 page guide bringing together over 20,000 products in one single handbook.

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FAQ's Frequently Asked Questions

Cancellations and Returns
Where do I find a full Wixroyd Order Number?   All order numbers are shown in our catalogue pages or on our website. You can also download pdf information pages by clicking on the Data Sheet tab on the website when viewing the part number. Order number A typical Wixroyd order number is 10000.W0007, where 10000 is the product type and W0007 is the size of product. In order to allow for the ever expanding nature of our product range, we have recently changed our product Order Numbers, where previously we had an Order Number of 1000.W007, where 1000 is the product type and .W007 is the size of product, we have added two additional zeros resulting in a new Order Number of 10000.W0007 - where 10000 is the product type and .W0007 is the size of product. The dimensional details of the products have not be changed. When you enter old part numbers into our new website you will be advised of the change in part number, and will be automatically re-directed to the updated part number (again we emphasise that there have been no dimensional change in the product). Top
What about prices and product availability?   The website displays product prices and availability. Please contact us via email, phone or fax stating the full Wixroyd order number and quantity required and we can provide pricing and current product availability in writing. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra. Typical lead times on non-stock items can vary, please go on the website or contact our sales office for the latest delivery times. If using the Find Price section of our website, please be aware that while every effort is made to ensure the information is as up to date and accurate as possible, delays in updating this site can occur and errors can sometimes be made. Please note our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced. Top
Do I need to have an account, or can I pay by Credit Card?   For trade and business customers we are happy to provide a credit account, but are only able to do so after payment of your first order by proforma. Your first order must be a minimum of £50 on goods alone. After your first proforma order, we can offer a credit account with payment terms of 30 days from date of invoice. Don't worry there are no additional forms to fill in! Wixroyd accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order. For your own security please do not state your credit card details on your order, we will contact you separately for these details – please provide a land line telephone number so we can contact you. You can also make payment by BACS or cheque – please refer to our bank details below. Alternatively you can place an order via our website which will prompt you for a credit card payment at the end of your transaction. Just add the items you require to your basket, register and proceed to checkout. Top
I am a private individual, not part of a company. Can I still buy from you?   We are mainly set up to deal with trade inquiries. However, we are happy to supply, but the above applies. Top
Do you have a trade counter?   We do not have a trade counter. Please make all orders and inquiries to our sales team via phone, fax or email. Details below. Top
Dispatch Methods/Carriage Costs   We offer a number of different dispatch methods, pricing is dependent upon weight, value of goods and speed of delivery:

UK Mainland
Royal Mail 1st class non-recorded delivery: £5.25. For orders under £30 in value and/or under 1kg.
UPS 24 hour recorded delivery: £9.50. For orders over £30 in value and/or between 1kg and 50kg.

UK Mainland Express Dispatches
Next day before 12:00 noon: £18.50.
Next day before 10:30am: £28.00.
Next Day Before 9.00 please phone for price.
All have a maximum weight of 50kg (may not be available in remote areas).

Please note: “days” are working days (ie despatch on Friday next day means delivery next working day). Saturday delivery is also an option please phone to discuss. Items over 50kg or over 1.5m length will need to be quoted at the time of enquiry/order.

Deliveries to Ireland Northern Ireland
Royal Mail 1st class non-recorded delivery: £5.25. Above rules apply.
Northern Ireland UPS 48 hour recorded delivery: £20.00. Above rules apply.
Southern Ireland Royal Mail 1st class non-recorded delivery: £7.25. Above rules apply.
Southern Ireland UPS 48 hour recorded delivery: £25.00. Above rules apply.
Special dispatches can be quoted at the time of enquiry or order as the cost depends on weight and delivery time.

International Deliveries
While we can quote shipment costs to international locations, we recommend you use your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc.) Please include these details on your order. If you need us to quote using our own UPS account, this can be done at the time of enquiry or order as the cost depends on weight and delivery time. Top
Orders from Non-UK Addresses   We are happy to accept orders from non-UK addresses/customers, and they can be placed in much the same way as described in our Ordering section. However we do require payment or receipt of cleared funds before we can start to process your order. On receipt of your order, we will raise a proforma invoice which we will email to you. We would then ask you to either pay via a secure link by credit card or make a bank transfer. Details of our bank details can be found below. Once funds are received we will commence processing and production of your order. NOTE: for your own security please do not state your credit card details on your order. Top
Jersey Delivery   We are able to deliver to Jersey addresses and the cost will be £25.00. All orders will be declared with a CN22 form. Top
Small Order Charges   Our business is primarily set-up to deal with trade and business customers and large value orders. Therefore, any order under £30 in goods value will be subject to a small order charge of £3.50. Top
Cancellation Policy   We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order, or dispatch of your goods. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing. Top
Returns Policy   We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your order - a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts. When goods are faulty or damaged, please call our sales office for a Goods Return Number (GRN) before returning any items. In exceptional circumstances where returns are accepted other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a Goods Return Number (GRN). We are unable to accept goods returned without a GRN. Top
Production of Non-standard or special parts   Wixroyd are happy to quote for variations on our standard parts, and to quote for specials to your own drawing. Specials are subject to minimum cost effective production runs. If you would like us to quote for a special please kindly email your enquiry including your drawing, the quantity required and any other relevant information and we will have our production team review your requirements. We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order or once production has started. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing. When goods are faulty or damaged, please call our sales office for a Goods Return Number (GRN) before returning any items. Top
Quantity Discounts   We now offer quantity discounts on our wide range or parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra. Top
CAD Models of Parts   Wixroyd offer a wide range of CAD models for its parts, not all parts are available but we are constantly working to expand the selection. Items with CAD models available will have downloadable files under the CAD and Data Sheet tab on the website when viewing the part number. We offer 3D CAD models in a wide variety of formats; ACIS, IGES, Parasolid, ProE, Slidworks and Step (we no longer support 2D CAD models). CAD Models CAD Models While we attempt to maintain the accuracy of our data or printed catalogues, CAD models etc, can quickly become out of date. While changes in product dimensions are infrequent, if a particular dimension is critical to your application please do not hesitate to contact us for confirmation of part details prior to ordering. We reserve the right to change product specifications without prior notification. Top
Technical Support and Assistance   We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways; phone, email of via fax.

Via Telephone support Monday - Thursday (8.30am - 5.30pm) & Friday (8.30am - 5.00pm)
Via fax - 0845 26 66 578 or +(44) 01483 266 778 (24 hours).
Via Live Chat System
Via email - info@wixroyd.com
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Can I visit to discuss my application?   We do not have the staff resources to help people who turn up without an appointment and we have to reluctantly advise that those who do will be turned away, as we simply cannot cope with this sort of enquiry. We can help people at our head offices for large inquiries with pre-arranged appointments. Alternatively we are happy to arrange for one of our sales engineers to visit to discuss large potential usage technical applications. Top
Certificates of Conformity   On request we are able to supply a Certificate of Conformity for your order, these certificates are charged at £7.50. Top
Quality Certification   Wixroyd are certified to the BS EN ISO 9001:2008 quality management system, for the sale and distribution of workholding and fixturing products. Our certification is issued by Anglo Japanese American Registrars, Certificate No. AJA03/6201. For a copy of our quality certificate please click here. Top
RoHS Directive and compliance   With regard to the EU Directive 2011/65/EU on the restriction of use of certain Hazarsous Substances (ROHS), Wixroyd International can confirm that all the products they supply meet the ROHS requirements. Wixroyd International Ltd. have evaluated the products offered by the company regarding their status under REACH. All products sold do not contain substances of very high concern (SVHC). Please click here to download our compliance certificate.Download PDF. Top
Conflict Minerals Statement   Please Click here to download our Conflict Minerals Statement. Download PDF. Top
Anti-bribery policy   We do not tolerate bribery and corruption in any of its forms in our business. We comply with UK anti-bribery and corruption laws and regulations and support efforts to eliminate bribery and corruption worldwide. We work to make sure that our business partners share our commitment.
  • We do not offer or accept bribes, kickbacks or any other kind of improper payment including facilitation payments.
  • We keep accurate books and records so that payments are honestly described and company funds are not used for unlawful purposes.
  • We ensure all our staff are aware of the 2010 Bribery Act and comply with its principles.
Commitment to human rights   We seek to conduct our business in a manner that respects the human rights and dignity of people. Each of us can play a role in the elimination of human rights abuses such as child labour, human trafficking and forced labour. Our staff are encouraged to report any human rights abuse in our operations or in those of our business partners.
Anti-competitive conduct   We do not engage in the following activities:

Any form of agreement or understanding with competitors to fix prices, rig bids, allocate customers and/or restrict supply.
Counterfeit products   We recognise that counterfeit components pose a serious threat to industry and its end customers. We provide genuine products to fulfil our customer expectations. When components cannot be obtained from traceable sources, we endeavour to use verified suppliers or take mitigation actions (e.g. testing) to minimize the risk of fraudulent components entering the supply chain. Our warehouse procedures include comprehensive inspection. We are able to provide full traceability on request.
Lifting Equipment Engineers Association   Wixroyd Ltd has been audited in accordance with the LEEA's technical audit procedure specified in document LEEA02 and has been admitted as an Associated Member.
Wixroyd Membership Certificate Click here to download
Swivel Lifting Ring Safety Guide Click here to download
Lifting Bolts Safety Guide Click here to download
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Product Catalogues and Further Information   Wixroyd have a wide range of products of over 20,000 items, as well as our comprehensive website we have a number of paper catalogues, interactive CD catalogues and CAD model CDs which are available FREE OF CHARGE. For your free copies please go to our catalogue request page.

While we attempt to maintain the accuracy of our data or printed catalogues, CAD models etc, can quickly become out of date. While changes in product dimensions are infrequent, if a particular dimension is critical to your application please do not hesitate to contact us for confirmation of part details prior to ordering. We reserve the right to change product specifications without prior notification. Top
Sales Office Operating Hours   Our sales office and technical helpline can be contacted Monday-Friday, 8.30 am to 5.30 pm.
Via telephone - 0845 26 66 577 or +(44) 01483 266 777 (8.30 am to 5.30 pm).
Via fax - 0845 26 66 578 or +(44) 01483 266 777 (24 hours).
Via email - info@wixroyd.com
Via post - Wixroyd International Ltd, Alexia House, Little Mead Industrial Est., Cranleigh, Surrey, GU6 8NE.
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Wixroyd Terms and Conditions of Sale   By placing an order with Wixroyd you are deemed to accept Wixroyd's Standard Terms and Conditions of Sale. All orders are bound by these terms, for full T&C details click here. Top
Wixroyd International Ltd Bank Details   For BACs or wire transfer payments to Wixroyd International Ltd please use the following:
Our bank: Barclays Bank plc
Sort code: 20-03-79
Acc. Code: 30534803
Swift code: BARCGB22 IBAN: GB35 BARC 2003 79305 34803
Company registration no: GB496138
Company VAT number: 210267705
Wixroyd International DUNS Number: 217 484 849

Cheques payable to: Wixroyd International Ltd. Top
Feedback and Complaints   We take seriously your feedback on our performance, both good and bad. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at info@wixroyd.com, where we will deal with your issue as swiftly as possible. Top
Cookie Policy   For our full statement on the use of Cookies on our website please click here. Top
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