Privacy policy

PRIVACY POLICY FOR WIXROYD INTERNATIONAL LTD AND RELATED GROUP COMPANIES

Wixroyd International’s privacy policy has been reviewed and developed to fully comply with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and UK statute the Data Protection Act. GDPR is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals.

The directors of Wixroyd support the aim and objectives of this legislation and have in place a programme to meet its requirements.

This policy explains how we use any personal information we collect about you when you we transact with you and when you use our website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. Specifically we will hold:

- Your name/company name
- Your address
- Your telephone number
- Job Title
- Detail of your products supplied , including catalogues and order numbers
- Specific delivery instructions

We will not retain information regarding your ethnicity, hobbies and interests or other ‘special category’ personal data.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

Wixroyd will not share your information for marketing purposes with companies outside the Group. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. In addition we may provide your information and access to your information to the following companies to process orders, maintain our commercial systems and deliver your orders:

* Email process and despatch companies
* Our ERP provider and software houses
* Our professional printing contractor
* Couriers and freight forwarders

We select these vendors with care and require them to comply with GDPR legislation.

At present all the data that we collect from you is processed and stored in the EEA. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Marketing Access

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Wixroyd Group. If you no longer wish to be contacted for marketing purposes, notify us in writing, or by email.

Access to your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Customer Service Manager,
Wixroyd International Limited,
Alexia House,
Little Mead Industrial Estate ,
Cranleigh ,
GU6 8NE.

We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other Websites

Our website only contains links to websites of our group companies. This privacy policy applies to this website, but its principles apply to all group company websites.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our web site. This privacy policy 15th March 2018.

How to Contact Us

By email : info@wixroyd.com
By post to :
Customer Service Manager,
Wixroyd International Limited,
Alexia House,
Little Mead Industrial Estate,
Cranleigh,
GU6 8NE.