FAQ's Frequently Asked Questions

We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways; phone, email or via fax.

Via Telephone support Monday - Thursday (8.30am - 5.30pm) & Friday (8.30am - 5.00pm)
Via fax: +(44) 01483 266 778 (24 hours).
Via Live Chat System
Via email - info@wixroyd.com

We do not have the staff resources to help people who turn up without an appointment and we have to reluctantly advise that those who do will be turned away, as we simply cannot cope with this sort of enquiry. We can help people at our head offices for large inquiries with pre-arranged appointments. Alternatively we are happy to arrange for one of our sales engineers to visit to discuss large potential usage technical applications.

Our sales office and technical helpline can be contacted Monday-Friday, 8.30 am to 5.30 pm.
Via telephone - 0333 207 4497 or +(44) 01483 266 777 (8.30 am to 5.30 pm).
Via fax: +(44) 01483 266 778 (24 hours).
Via email - info@wixroyd.com
Via post - Wixroyd International Ltd, Alexia House, Glenmore Business Park, Portfield Works, Chichester, PO19 7BJ.

For BACs or wire transfer payments to Wixroyd International Ltd please use the following:
Our bank: Barclays Bank plc
Sort code: 20-03-79
Acc. Code: 30534803
Swift code: BUKBGB22 IBAN: GB44 BUKB 20037930534803

Euro Bank Account Details
Our bank: Barclays Bank plc
Sort code: 20-03-79
Acc. Code: 54210322
Swift code: BUKBGB22 IBAN: GB52 BUKB 20037954210322

USD Bank Account Details
Our bank: Barclays Bank plc
Sort code: 20-03-79
Acc. Code: 43860244
Swift code: BUKBGB22 IBAN: GB08 BUKB 20037943860244

Company registration no: 00496138
Company VAT number: GB 210267705
Wixroyd International DUNS Number: 217 484 849

Cheques payable to: Wixroyd International Ltd.

We take seriously your feedback on our performance, both good and bad. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at info@wixroyd.com, where we will deal with your issue as swiftly as possible.

For our full statement on the use of Cookies on our website please click here.

Due to an increased amount of requests from our customers about the quality and other information relating to our products, we have put together the below information pack. This should provide you with most (if not all) of the details you require about us as a supplier. The information pack includes:

• General company information
• Quality Policy and certificates (ISO 9001)
• Environmental Policy (including REACH and RoHS compliance)
• Health and Safety Policy
• Ethical Policies (conflict materials and anti-child slavery policy amongst others)
• Modern Slavery Act Statement
• Privacy Policy for Customers (and our GDPR Compliance)

If you require any further information please email us at info@wixroyd.com.

All order numbers are shown in our catalogue pages or on our website. You can also download pdf information pages by clicking on the Data Sheet tab on the website when viewing the part number. Order number A typical Wixroyd order number is 10000.W0007, where 10000 is the product type and W0007 is the size of product. In order to allow for the ever expanding nature of our product range, we have recently changed our product Order Numbers, where previously we had an Order Number of 1000.W007, where 1000 is the product type and .W007 is the size of product, we have added two additional zeros resulting in a new Order Number of 10000.W0007 - where 10000 is the product type and .W0007 is the size of product. The dimensional details of the products have not be changed. When you enter old part numbers into our new website you will be advised of the change in part number, and will be automatically re-directed to the updated part number (again we emphasise that there have been no dimensional change in the product).

The website displays product prices and availability. Please contact us via email, phone or fax stating the full Wixroyd order number and quantity required and we can provide pricing and current product availability in writing. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra. Typical lead times on non-stock items can vary, please go on the website or contact our sales office for the latest delivery times. If using the Find Price section of our website, please be aware that while every effort is made to ensure the information is as up to date and accurate as possible, delays in updating this site can occur and errors can sometimes be made. Please note our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced.

For trade and business customers we are happy to provide a credit account, but are only able to do so after payment of your first order by credit card. Your first order must be a minimum of £30 on goods alone. After your first credit card payment, we can offer a credit account with payment terms of 30 days from date of invoice. Don't worry there are no additional forms to fill in! Wixroyd accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order. For your own security please do not state your credit card details on your order, we will contact you separately for these details – please provide a land line telephone number so we can contact you. You can also make payment by BACS or cheque – please refer to our bank details below. Alternatively you can place an order via our website which will prompt you for a credit card payment at the end of your transaction. Just add the items you require to your basket, register and proceed to checkout.

We are mainly set up to deal with trade inquiries. However, we are happy to supply, but the above applies.

We do not have a trade counter. Please make all orders and inquiries to our sales team via phone, fax or email. Details below.

We now offer quantity discounts on our wide range of parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra.

We offer a number of different dispatch methods, pricing is dependent upon weight, value of goods and speed of delivery:

UK Mainland
Royal Mail 1st class non-recorded delivery: £5.25. For orders under £30 in value and/or under 1kg.
UPS 24 hour recorded delivery: £9.50. For orders over £30 in value and/or between 1kg and 50kg.

UK Mainland Express Dispatches
Next day before 12:00 noon: £18.50.
Next day before 10:30am: £28.00.
Next Day Before 9.00 please phone for price.
All have a maximum weight of 50kg (may not be available in remote areas).

Please note: “days” are working days (i.e. dispatch on Friday next day means delivery next working day). Saturday delivery is also an option please phone to discuss. Items over 50kg or over 1.5m length will need to be quoted at the time of enquiry/order.

Deliveries to Ireland Northern Ireland
Royal Mail 1st class non-recorded delivery: £5.25. Above rules apply.
Northern Ireland UPS 48 hour recorded delivery: £20.00. Above rules apply.
Southern Ireland Royal Mail 1st class non-recorded delivery: £7.25. Above rules apply.
Southern Ireland UPS 48 hour recorded delivery: £25.00. Above rules apply.
Special dispatches can be quoted at the time of enquiry or order as the cost depends on weight and delivery time.

International Deliveries
While we can quote shipment costs to international locations, we recommend you use your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc.) Please include these details on your order. If you need us to quote using our own UPS account, this can be done at the time of enquiry or order as the cost depends on weight and delivery time.

We are happy to accept orders from non-UK addresses/customers, and they can be placed in much the same way as described in our Ordering section. However, we do require payment or receipt of cleared funds before we can start to process your order. On receipt of your order, we will raise a proforma invoice which we will email to you. We would then ask you to either pay via a secure link by credit card or make a bank transfer. Details of our bank details can be found below. Once funds are received we will commence processing and production of your order. NOTE: for your own security, please do not state your credit card details on your order.

We are able to deliver to Jersey addresses and the cost will be £25.00. All orders will be declared with a CN22 or CN23 form depending on the value of the goods.

Our business is primarily set-up to deal with trade and business customers and large value orders. Therefore, any order under £30 in goods value will be subject to a small order charge of £3.50.

On request we are able to supply a Certificate of Conformity for your order, these certificates are charged at £7.50.

By placing an order with Wixroyd you are deemed to accept Wixroyd's Standard Terms and Conditions of Sale. All orders are bound by these terms, for full T&C details click here.

Brexit... well - it has finally happened. We see no immediate issues with the supply of any of our parts across the UK, EU and elsewhere.
We already have EORI numbers and are working towards AEO (Authorised Economic Operator) status with HMRC in the next few months.
We will of course be reviewing this situation as it develops.

Wixroyd are happy to quote for variations on our standard parts, and to quote for specials to your own drawing. Specials are subject to minimum cost effective production runs. If you would like us to quote for a special please kindly email your enquiry including your drawing, the quantity required and any other relevant information and we will have our production team review your requirements. We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order or once production has started. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing. When goods are faulty or damaged, please call our sales office for a Goods Return Number (GRN) before returning any items.

Wixroyd offer a wide range of CAD models for its parts, not all parts are available but we are constantly working to expand the selection. Items with CAD models available will have downloadable files under the CAD and Data Sheet tab on the website when viewing the part number. We offer 3D CAD models in a wide variety of formats; ACIS, IGES, Parasolid, ProE, Slidworks and Step (we no longer support 2D CAD models).

While we attempt to maintain the accuracy of our data or printed catalogues, CAD models etc, can quickly become out of date. While changes in product dimensions are infrequent, if a particular dimension is critical to your application please do not hesitate to contact us for confirmation of part details prior to ordering. We reserve the right to change product specifications without prior notification.

Wixroyd are certified to the ISO 9001:2015 quality management system, for the sale and distribution of workholding and fixturing products. Our certification is issued by Anglo Japanese American Registrars, Certificate No. AJA03/6201.

With regards to the EU Directive 2011/65/EU on the restriction of use of certain Hazardous Substances (ROHS), Wixroyd International can confirm that all the products they supply meet the ROHS requirements. Wixroyd International Ltd. have evaluated the products offered by the company regarding their status under REACH. All products sold do not contain substances of very high concern (SVHC).

Wixroyd International Ltd has been audited in accordance with the LEEA's technical audit procedure specified in document LEEA02 and has been admitted as an Associated Member.

Please click here to download our Conflict Minerals Statement.

Wixroyd have a wide range of products of over 20,000 items, as well as our comprehensive website we have a number of paper catalogues, interactive CD catalogues and CAD model CDs which are available FREE OF CHARGE. For your free copies please click here.

While we attempt to maintain the accuracy of our data or printed catalogues, CAD models etc, can quickly become out of date. While changes in product dimensions are infrequent, if a particular dimension is critical to your application please do not hesitate to contact us for confirmation of part details prior to ordering. We reserve the right to change product specifications without prior notification.

We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order, or dispatch of your goods. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing.

We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your order - a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts. When goods are faulty or damaged, please call our sales office for a Goods Return Number (GRN) before returning any items. In exceptional circumstances where returns are accepted other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a Goods Return Number (GRN). We are unable to accept goods returned without a GRN.